Shipping
Depending on your location, we ship with many different services, including:
UPS, FedEx and PostNL
The proposed shipping rates and delivery time can be viewed or downloaded below, for each of the shipping provider we use:
UPS rates
FedEx rates
PostNL rates
Delivery and cancellation
- Orders will be sent within 1 working day after your payment has been received. Until your payment has been received, it is possible to cancel your order by sending an email to support@greenhouseamsterdam.com
- If you did not receive your order within 30 days after your payment has been received, you have the right to cancel your order (send an email to support@greenhouseamsterdam.com).
- We will transfer you back the payment (including delivery costs) within 30 days.- Orders placed on Saturday and Sunday can not be sent earlier than the following Monday.
- greenhouseamsterdam.com will send you an confirmation email, once your parcel has been sent.
Returning Items and Guarantee
- You are always allowed to send back your purchased items within 7 days after receiving them.
- Delivery costs are always for your own charge. Parcels that are not stamped sufficiently will not be accepted.
- Items to exchange or items with a Guarantee Claim can also be dropped off at the store in Amsterdam. However, there are no refunds at the store itself.
- On all items a Factory Guarantee is applied. This guarantee will expire in case the items have not been used for their meant purpose, if they have been modified or injudiciously used.
- Always add a note to the box, regarding your wish or complaint, even if you have already discussed this with a store-employee. Please do not forget to write down your address and phone number.
Exchanging Items
- Items you are sending back, may not be damaged or used. In case of exchange, please write down the Item Numbers of the items you want in return, before sending your parcel.
- Delivery costs of the exchanged items will not be charged.
Refund
- Online orders have a '7-day refund' policy.
- You are always allowed to send back your purchased items within 7 days after receiving them.
- Items can however not be used or damaged. Add the request to return your payment, which will be returned within 30 days to the requested account.
